Shipping & Pickup Policy

Effective date: August 10, 2026

Order Processing

We generally aim to process shippable orders within 1–3 business days, excluding holidays and unusual high-volume periods. Processing time is separate from carrier transit time.

Shipping Rates and Delivery Estimates

Available shipping methods, rates, and estimated delivery windows are shown at checkout. Carrier estimates are not guarantees. Weather, holidays, carrier disruptions, security reviews, and address issues can cause delays outside our control.

Address Accuracy

Customers are responsible for entering a complete and accurate shipping address. Contact [YOUR SUPPORT EMAIL] as soon as possible if you notice an error. We cannot guarantee an address can be changed after fulfillment begins.

Tracking and Delivered Packages

When tracking is available, it will be sent to the contact information provided with the order. If a package is marked delivered but cannot be located, first check the delivery area, household members, neighbors, building management, and the carrier. Then contact us promptly so we can review the order and available carrier options.

Lost, Damaged, or Incorrect Shipments

Report shipping damage, missing items, or incorrect items promptly and include photos when possible. Keep all packaging until the issue is resolved. Resolution may depend on carrier documentation and the facts of the claim.

Returned-to-Sender Packages

If a package is returned because of an incorrect address, refusal, failed delivery, or failure to collect the package, any reshipment may require payment of additional shipping costs. If a refund is approved, original shipping charges and carrier return fees may be deducted to the extent permitted by law.

Local Pickup

If local pickup is offered, wait until you receive confirmation that the order is ready. Bring the order confirmation and any identification reasonably required to verify the purchaser or authorized pickup person.

International Shipping

International shipping is available only when shown at checkout. The customer is responsible for understanding destination-country restrictions, duties, taxes, brokerage fees, and import requirements. We do not guarantee that every supplement may legally be imported into every destination.